Who's Improving and Who's Failing in Restaurant Customer Service

Wed, 06/20/2012 - 10:43 EDT - Forbes.com - Top Stories

Where are diners happiest eating out? Increasingly, the answer is at fast-food restaurants, a new survey shows. Here's a look at which chains are still making customers smile -- and which are slipping in delivering quality customer service.

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KFC is making a major change to fix one of the biggest problems in the fast-food industry
KFCKFC is ready to speed up service, thanks to new technology.
KFC is getting killed by a restaurant half its size — and now it's making huge changes to get customers back
Kate TaylorChick-fil-A restaurants sell three times as much as KFC locations — and it's made the chicken chain No. 1 in the industry.
Almost 40 per cent of Canadians eat lunch at their desks, new research shows
Almost 40 per cent of Canadians are eating lunch at their desks — a number that reflects increasing workplace pressures as well as shifting attitudes toward meals, says the lead author of a new study gauging the country’s eating habits.
It's a little ridiculous to blame Netflix for the restaurant industry's decline
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If one follows the government's retail spending data for "retail food and services sales" segment, the data is not bad. Yes, the annual pace of increases is declining as shown in the following St. Louis Fed chart, but at 2.5% Y/Y, it hasn't moved much over the past two years, suggesting flat overall spending trends.
Restaurants' Adoption Of Mobile Technology Will Reduce The Need For Payments Terminals
Just about every payments company out there either already has, or is working on, a way for customers to use their smartphones to transact a payment at a payment terminal. This is supposed to be the next big revolution in the payments industry. But at restaurants, at least, the need for payment terminals could be greatly reduced or eliminated in just a few years as other mobile initiatives become popular.
Service charge: Don’t eat if you don’t want to pay, says restaurants’ body
NEW DELHI: The Centre reiterated on Monday that customers dissatisfied with service could choose not to pay the service charge levied by a hotel or restaurant, but the National Restaurant Association of India (NRAI) cited judicial precedent to support its case for the levying of a service charge. It also issued a statement implying that customers were free not to eat at a restaurant if they did not wish to pay the service charge levied by it.
KFC is making massive changes to speed up service
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Fast-food chains like KFC and Arby’s are fixing a big customer service problem — and it's paying off
@chickfila on InstagramRestaurant chains are finally realizing that it pays to be polite.
Endless pasta for a month? That’s Olive Garden’s idea to save slipping sales
For those brave enough to partake, Olive Garden’s latest U.S. promotion may require a trip to the drugstore afterwards for some antacids. In an unprecedented celebration of gluttony — and a clear bid to draw more customers to its lagging restaurant business and away from rising stars like Chipotle — the U.S. pizza and pasta chain is offering a seven-week all-you-can eat pasta deal to 1,000 people.

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