Jump to Navigation
Home

Main menu

  • Home
  • Latest Stories
  • Markets Map
  • Trends and Sentiments
  • Leading Topics
  • News Search
  • Comments and Analysis

Secondary menu

  • Latest News
  • Top Rated
  • Most Popular
  • Archive
  • About Us
  • Asian shares rise as U.S. earnings bolster Wall Street
  • Ontario lawyer beats drunk driving charge because police...
  • Is The MacBook Pro Keyboard Apple's 'Biggest...
  • The Coming Clash Between China And India
  • When Moon Meets Kim: Why South Korea Needs To Push North...
  • Watch Kim Jong Un cross the line at DMZ
  • An Orderly Unwind Of Stock Market Leverage?
  • Avnet (AVT) Q3 2018 Results - Earnings Call Transcript
  • Dime Community Bancshares' (DCOM) CEO Ken Mahon on...
  • Chegg's (CHGG) CEO Dan Rosensweig on Q1 2018 Results...

    Who's Improving and Who's Failing in Restaurant Customer Service

    Wed, 06/20/2012 - 10:43 EDT - Forbes.com - Top Stories

    Where are diners happiest eating out? Increasingly, the answer is at fast-food restaurants, a new survey shows. Here's a look at which chains are still making customers smile -- and which are slipping in delivering quality customer service.

    • Original article
    • Login to post comments
     

    Related

    • KFC is getting killed by a restaurant half its size — and now it's making huge changes to get customers back

      Kate TaylorChick-fil-A restaurants sell three times as much as KFC locations — and it's made the chicken chain No. 1 in the industry.

    • Almost 40 per cent of Canadians eat lunch at their desks, new research shows

      Almost 40 per cent of Canadians are eating lunch at their desks — a number that reflects increasing workplace pressures as well as shifting attitudes toward meals, says the lead author of a new study gauging the country’s eating habits.

    • It's a little ridiculous to blame Netflix for the restaurant industry's decline

      ShutterstockIf the Pokemon Go phenomenon could be blamed for poor retail sales this summer as people were reportedly too busy chasing after Pikachu to go shopping, is it so fanciful to think Netflix is now to blame for falling restaurant sales?

    • KFC is making a major change to fix one of the biggest problems in the fast-food industry

      KFCKFC is ready to speed up service, thanks to new technology.

    • US Consumers No Longer "Eating Out" - Restaurant Guest Counts Tumble To Three Year Lows

      If one follows the government's retail spending data for "retail food and services sales" segment, the data is not bad. Yes, the annual pace of increases is declining as shown in the following St. Louis Fed chart, but at 2.5% Y/Y, it hasn't moved much over the past two years, suggesting flat overall spending trends.  

    • Restaurants' Adoption Of Mobile Technology Will Reduce The Need For Payments Terminals

      Just about every payments company out there either already has, or is working on, a way for customers to use their smartphones to transact a payment at a payment terminal. This is supposed to be the next big revolution in the payments industry. But at restaurants, at least, the need for payment terminals could be greatly reduced or eliminated in just a few years as other mobile initiatives become popular.

    • Service charge: Don’t eat if you don’t want to pay, says restaurants’ body

      NEW DELHI: The Centre reiterated on Monday that customers dissatisfied with service could choose not to pay the service charge levied by a hotel or restaurant, but the National Restaurant Association of India (NRAI) cited judicial precedent to support its case for the levying of a service charge. It also issued a statement implying that customers were free not to eat at a restaurant if they did not wish to pay the service charge levied by it.

    • KFC is making massive changes to speed up service

      KFCWhile fast-food chains across the US are making major investments in delivery, mobile ordering, and employee-replacing robots, many companies are forgetting the most important part of business — the customer.

    • Fast-food chains like KFC and Arby’s are fixing a big customer service problem — and it's paying off

      @chickfila on InstagramRestaurant chains are finally realizing that it pays to be polite.

    • Endless pasta for a month? That’s Olive Garden’s idea to save slipping sales

      For those brave enough to partake, Olive Garden’s latest U.S. promotion may require a trip to the drugstore afterwards for some antacids. In an unprecedented celebration of gluttony — and a clear bid to draw more customers to its lagging restaurant business and away from rising stars like Chipotle — the U.S. pizza and pasta chain is offering a seven-week all-you-can eat pasta deal to 1,000 people.

    Latest

    Peter Schiff: "The Fed Is Like Mr. Magoo! We Are Headed For A Massive Financial Crisis"
    Peter Schiff: "The Fed Is Like Mr. Magoo! We...
    Watch Live: Historic Summit Between North And South Korea
    Watch Live: Historic Summit Between North And...

    Markets Map

    Markets Map

    Follow Us

    Follow Us on Facebook, Twitter, Google Plus and RSS LinkedIn Facebook Twitter Google Plus RSS
    S&P 500: 2579.37 0.16% FTSE: 7487.96 -0.07% Nikk.: 22420.08 1.82% DAX: 13465.51 1.75% HSI: 28594.06 1.22% FX: EUR/GBP: 1.1401 USD/EUR: 1.1618 JPY/USD: 114.1510 Commodities: Gold: 1276.1000

    Bullfax.com - Market News & Analysis 2008-2011
    Contact Us | About Us | Terms & Conditions

    Follow Us on Facebook, Twitter, Google Plus and RSS LinkedIn Facebook Twitter Google Plus RSS .

    Secondary menu

    • Latest News
    • Top Rated
    • Most Popular
    • Archive
    • About Us