Who's Improving and Who's Failing in Restaurant Customer Service

This report was sent to subscribers on December 29, 2010.  Join our free mailing list to receive actionable SIR information 48 hours before it is posted for the public… EXECUTIVE SUMMARY:

McDonald's and Carl’s Jr. are among the big fast food chains casting out new fish items as a way to reel in customers—especially during Lent, when many diners cut back on meat. In recent months, fast food establishments have demonstrated a taste for chicken. Poultry has reached a new level of popularity among fast food restaurants and diners alike because it’s a cheaper and healthier alternative to beef (or at least it’s perceived to be so).

McDonald's and Carl’s Jr. are among the big fast food chains casting out new fish items as a way to reel in customers—especially during Lent, when many diners cut back on meat. In recent months, fast food establishments have demonstrated a taste for chicken. Poultry has reached a new level of popularity among fast food restaurants and diners alike because it’s a cheaper and healthier alternative to beef (or at least it’s perceived to be so).

(From ThePriceHike.com)

SOUTH BEAUTY is a stylish Sichuan restaurant with several branches in Shanghai. Over 90% of its workforce are migrants from other parts of the country.

The National Restaurant

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McDonald's ever-widening menu could be hurting business because it overwhelms customers and increases wait times.