Who's Improving and Who's Failing in Restaurant Customer Service

The American Customer Satisfaction Index’s Annual Restaurant Survey evaluates full and limited service restaurants. 

Chick-fil-A is America's favorite restaurant.  American Customer Satisfaction Index’s 2015 Restaurant Survey named Chick-fil-A the most-loved restaurant in Ameria.  The company scored an 86 out of a possible 100 points in customer satisfaction, beating Chipotle and Panera Bread. 

New York City is known for its vast and intimidating food selection. As part of its 2015 restaurant survey results, released Wednesday, Zagat created a list of the best restaurants in New York City for every type of cuisine. Whether it's an authentic New York City deli or delicious Mexican food in Williamsburg, there's something here for everyone.

According to a survey conducted by the NPD group, customer traffic in the restaurant industry remained flat for the first half of this year. This can be attributed to macroeconomic trends in the country which has an adverse impact on cultural and economic phenomenon.

The restaurant industry is getting increasingly competitive. Consumers are demanding healthier food, and there are number of fast casual restaurants like Chipotle and Panera Bread that are threatening traditional fast food companies and casual dining chains.

Fast-food titans McDonald’s, Taco Bell and KFC are conquering the globe, but they are losing to the likes of In-N-Out Burger, Chipotle Mexican Grill and Chick-fil-A in the United States, according to Consumer Reports’ latest fast-food survey.

Answer: Sbarro.