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    When Companies Honor Employees, Profits Result

    Sun, 06/24/2012 - 23:50 EDT - Forbes.com - Top Stories

    Have you heard of the Service Profit Chain? Several years ago I learned of this tremendous model at a seminar sponsored by Omnicom(NYSE: OMC), who purchased the company I founded, MarketStar Corporation. Several distinguished Harvard professors created a theory in the 90s that they subsequently published in a book The Service Profit Chain - How ...

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