Salesforce.com Just Gained A New Credible Competitor

Tue, 05/01/2012 - 15:22 EDT - Seeking Alpha

By Paulo Santos:IBM (IBM) decided to retire its old CRM (Customer Relationship Management) system. This system was on premises and provided by Siebel, a subsidiary of Oracle (ORCL). This system was the largest Siebel implementation in the world, so we are not talking peanuts here. This was a major event in the CRM world. To substitute this system, IBM is certain to have looked at proposals from Oracle, Salesforce.com (CRM), SAP and others. This was a major win for whoever took the business, and certainly no efforts were spared to try and get it. Now, we get the news that IBM has chosen its candidate. And which did IBM choose? Was it the so-called cloud CRM leader, Salesforce.com? No, it wasn't. IBM went with SugarCRM. IBM justified its decision with SugarCRM's open source nature and the ease of interfacing with many other IBM systems. But this is a true earthquake in theComplete Story »

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Salesforce.com Just Gained A New Credible Competitor

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