Airline performance improved in 2009

AMERICAN airlines are showing up on time more often.

WASHINGTON — U.S. airlines scored their second best performance last year in the more than two decades that researchers have been measuring airline quality, with Virgin America the leader, says an annual report released Monday. The report ranked the 14 largest U.S. airlines based on on-time arrivals, mishandled bags, consumer complaints and passengers who were bought tickets but were turned away because flights were over booked.

WASHINGTON — U.S. airlines scored their second best performance last year in the more than two decades that researchers have been measuring airline quality, with Virgin America the leader, says an annual report released Monday. The report ranked the 14 largest U.S. airlines based on on-time arrivals, mishandled bags, consumer complaints and passengers who were bought tickets but were turned away because flights were over booked.

Carriers trying to fill planes to the max routinely overbook flights to account for no-shows, leaving some travelers without seats.